reset in vic!

Hey Vic Crunchies

IT'S TIME TO RESET!
Your Crunch Club will ABSOLUTELY, POSITIVELY reopen this Friday 29th October from 6pm. We look forward to welcoming you back to enjoy everything you love about your Crunch – tons of weights, loads of cardio and lots of heart-pumping classes!

To make it easy for you to get back into your Crunch workouts we’ve set up a fast-track check-in system we think you’ll love.

Here's how it'll work for you;

CHECK IT
Please QR Code check-in for every Crunch visit
- QR scan codes are available at all entry points
- Use your Crunch membership card to swipe through the turnstile on every entry
- On your first entry you will be prompted to show proof of vax certificate before you can access through turnstiles
- You only need to show proof of vax certificate on your first visit
- If you are unvaccinated please see notes in Membership Billing section below.

PROVE IT
You must show your valid Vaccination Certificate to the Crunch team on your first visit
- On sighting of your vax certificate, we will update your Member records with vax proof
- You will not need to show proof of vax certificates on future visits

WORK-IT
Crunch has everything under one massive roof for you to enjoy your new freedoms!
Please be reminded of the following safety protocols;
- Mask-up – please play it safe, do the right thing and wear your mask
- Physical distancing is required, please stay 1.5M distance apart.
- 1 person per 4sqm rule therefore Free Pass, Peak and Summit Guest privileges will be put on hold during this first phase of reopening.
- Follow Fresh and Clean protocols in your club, please make personal hygiene a priority.
- Bring your own towel – strictly no towel, no workout. Please respect others - wipe down equipment after use.
- Group Fitness requires 1 person per 4sqm distancing, and your schedule is available online here!

UPDATE ON YOUR MEMBERSHIP RESET

FOR PAID IN FULL MEMBERSHIPS
Your RESET starts this FRIDAY 29th October!
Your membership was on HOLD for the duration of the lock-down. You will receive a credit in the form of a ‘membership expiration extension’ for the number of days we were shut-down.
Your membership will be reactivated on the 29th of October 2021.

FOR MONTH TO MONTH MEMBERSHIPS
Your RESET starts this FRIDAY 29th October!
You will receive a week of ‘credit’ this week. Your next billing date will not be until the Thursday 4th November.

Please note two changes to our billing;
- As preferred by members, the billing day has changed to Thursdays (instead of Fridays)
- Billing company name has changed to Payrix Australia.

As a reminder, Crunch has applied ‘credit’ towards your membership for any weeks where Crunch was closed after you were billed. You can inquire with your club team if you need further information.

Annual Fees
Despite our forced club closures, we have continued to invest significantly in club maintenance and up-grades including installing new protocols to keep everyone safe. This investment makes it necessary to charge Annual Fees as per your member agreement.

If your Annual Fee was due during the “shut-down” period, we will not apply this annual fee until the 2nd December ie after reopening. Otherwise your Annual Fee will be applied on your regular anniversary date.

IF YOU ARE UNVACCINATED
If you are unvaccinated currently, unfortunately under Victorian State Government regulations you are not eligible to access Crunch. You can request us to place your membership on Hold until you are allowed to return to Crunch.
Please contact us immediately on memberservices@crunch.com.au.

Your request must be made before 3rd November to give us time to put your membership on HOLD otherwise we will assume you are an eligible active member and you will be billed as normal.

Come ENJOY YOUR NEW FREEDOMS at Crunch, we look forward to welcoming you back so you can super-charge your workouts!!

Absolutely! Positively! RESET at Crunch!
Stay tuned for any further updates!

WANT TO WORK WHERE YOU WORKOUT?
Crunch is looking for staff to join our #fitfam! Click here to see all our available positions!