FAQS
Got a question?
We aim to make getting started at Crunch a pleasure - simple and easy. Here you'll find answers to our most commonly asked questions.
You can also download our FAQs in the following languages.*
*Please note that out FAQs are subject to change and may not be updated immediately in these languages.
You have to see it to believe it - the Crunch value will blow your mind. You can get a free trial pass here.
As we are a member's club there are a few things to consider as a guest; you must be 18 years or older and a first-time visitor to Crunch. You'll need to sign in, please present a Photo ID to prove that you are a resident of the state. Plus bring a workout towel and locker padlock if you want to store your valuables.
Simply book in your preferred time and day here and we will have one of our friendly Crunch team on stand-by to show you around. And feel free to take a virtual tour of your preferred club right here.
At Crunch we're not only about No Judgments - we're also about no pressure! Our teams are not paid sales commissions, they genuinely just want to show you all that makes Crunch special - then we leave it up to you to decide. We know from helping thousands of members that the Crunch value cannot be beaten.
Free Trial Guests must be 18 years or older. A member can bring in a Guest who is 16 years or older. Only a Summit member who is 18 years or older can bring in a Guest who is 14 years or 15 years of age (under their Guest Privileges) and is responsible for ensuring age appropriate workouts. All Guests must show photo ID.
Absolutely everything! We want you to experience ALL Crunch has to offer with no judgments and no limits! Try all our latest strength and cardio equipment, get a taste of our world famous classes and experience true relaxation and recovery with a Hydromassage session and Theragun percussive massage!
We know life happens! If you can’t make the free workout on the day you’ve organised, simply give the club you nominated a call and let one of the team know. They’ll organise for you to come on an alternative day that’s convenient for you.
Rest assured, when you select the Free Pass option through the Crunch Portal you aren’t joining Crunch on a membership plan. You will not be charged anything. We’d love if you opt in to stay up to date with Crunch (you’ll receive exclusive special offers and invitations, win awesome prizes and much more!) but the choice is yours. We do however ask that you agree to our terms and conditions which covers your entry into your Club and ensures we can serve you and our existing members best. Please Note: The additional $1 fortnight fee clause isn't applicable to your Free Pass even though you'll need to agree to it to proceed.
Yes, if you are 16 years or older you get your own membership. You just need an adult guardian (over 18 years old) to authorise your membership.
Crunch's opening hours are extensive and supports the needs of over 97% of gym goers, we are not 24/7. Our priority is to provide personalised service by staff who ensure that our clubs are always safe, fresh & clean and pumping with good vibes. Nothing great happens after midnight hehe.
K.I.S.S. we 'keep it simple silly' at Crunch. Choose from only 2 different membership levels, we guarantee there's a perfect one for you. Simply pick the one for you based on how much you want to invest and the benefits you want and get started. And if you change your mind, you can easily change your level at any time.
It's one of the most popular benefits of our Summit Membership. You can bring in a buddy to train with you for free at any time. It's like a 'two for one' kinda deal. Your buddy can be the same person or a different person each time. You'll need to check your buddy in to the club when you check in and ensure they follow our guests and club etiquette to keep everyone safe and happy. Our experience tells us that having a workout buddy increases your results by at least 50%.
No, that's old school. Our memberships empower you go month to month, giving you peace of mind and freedom to deal with life changes. This also keeps us honest; it's our job to keep inspiring and motivating you to stick to smashing your fitness and wellness goals. If you're wanting to commit to a longer term agreement and save, don't worry as we've got options here for you as well!
We've taken the yucky out of getting started at a gym. Our memberships are easy to understand and created to fit your specific needs so once you decide, you can get started online right here. Follow the easy steps to enrol and you will be emailed your membership and next steps to get on your way to smashing your goals with us.
If you need a little more help, our team stand ready to welcome you and help you at the club of your choice. Either walk-in or book a time and someone will be there to show you around and help you out.
Our memberships are designed to keep your initial investment simple so that nothing stands in the way of you getting started. To enrol you will pay an Enrolment fee, this sets you up as a member. Then you will need to cover your membership fees (Pro-rata membership fees) for the number of days from your start date to your first direct debit billing date. And lastly, we collect a Final month's membership fee so if you decide to end your membership, your final month is already covered and we can stop charges immediately.
Yes, you get 7 days to cool it. Not that you'll need it at Crunch as you're on a month-to-month membership anyway AND we know you'll love us but it's there, you'll get everything refunded except the final month’s membership fee which goes towards your membership admin and processing.
Consider your membership payment cycle a constant reminder of the importance of making your fitness and well-being a priority in life. Weekly membership fees are billed every fortnight (2 weeks in advance) along with a pay-as-you-go billing fee of $1. To ensure our clubs are well maintained and we can invest in equipment and programming up-grades, an annual Up-keep fee of $44.90 will be applied 90 days after your membership has started and then annually thereafter. We find our loyal members understand the value of this upkeep fee and can best budget this in at this time throughout their journey.
This makes us giggle every time. It's Crunch, our memberships are so low cost and simple we don't need to hide anything. But here you are; there's your weekly membership fees, your fortnightly pay-as-you-go processing fee $1, your annual Up-keep fee $44.90, one-off Freeze Fee $15 and a Direct Debit rejection fee $7.50.
All power to you here. When you enrol you can easily select your preferred direct debit method including payment by Credit card or your nominated bank account. Crunch adheres to all privacy of data requirements and uses an external company authorised to securely store and process payments.
We know life happens and there may be a need to take a 'pause break'. You can put your membership on-hold (freeze) for the following reasons; Travel, Medical Emergency, Pregnancy and Military Deployment and supporting documentation is required. You can apply for a minimum of 4 weeks up to a maximum of 12 weeks and this is a one-time option in each 12-month period. To action this you just pay a one-off Freeze fee of $15 and we'll stop your fortnightly memberships fees and automatically restart them on the agreed date.
Let's be honest, it's going to be hard to let you go! But that's no reason to make it impossible or feel like a bad breakup. Many of our members return to Crunch so we get it, our memberships are intended to make it easy for you to stop until you decide to come back.
If your membership is go month to month, you've already covered your last month of fees. So as long as you come in to the club and submit your cancellation request in time for us to stop the next billing (2 days prior to the direct debit day) we'll immediately stop any further payments while you still get to enjoy 30 days of Crunch.
Our rates are already packed with more bang for your buck but that doesn't stop us offering more special rates. To see what's available please enquire at a club.
ACKNOWLEDGEMENT OF COUNTRY
Crunch Fitness Australia acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of Country and Culture. We pay our respect to First Nations peoples and their Elders, past and present.
I'd like some help reaching my Fitness goals!
I'm an existing member and would like some help!
I have some questions about becoming a Crunch member!